Q: Do you have a money back guarantee?
A: Yes, we have an unconditional 30 day money back guarantee.
Q: How long have you been in business?
A: We started developing Language101.com in 2007 and opened for business in March of 2009. Our company founder, Brent Van Arsdell, has been an educator on the internet since 1998. You can read more about us here.
Q: I already know some of the language I want to learn from previous study. What package should I buy?
A: If you’ve already studied some of your language and you can remember what you learned, we suggest that you order either the 2 & 3 level for your language or if you are interested in learning more than one language, order the All Languages Super Package.
Q: Does your program come on CDs?
A: No. You access our program directly over the internet. You can study from any computer with an internet connection.
Q: Is there anything that gets shipped?
A: No. You get instant access to our program via the web. As an aside, this is the “greenest” way to learn a language because we don’t ship you a box that will end up in your local landfill.
Q: Can I use my Android Phone, or iPhone or iPad to Study?
Q: I currently know very little of my new language and I want to become fluent. Will your program get me there?
A: There are three parts to the answer:
Part 1: If you are a complete beginner the Language101.com program will move you quickly towards fluency. If you are already conversational – but want to improve – we can still help you move towards fluency. We suggest that you order level 1 or our levels 1, 2 & 3 package.
Part 2: After completing level 1, 2, and 3…
- You’ll be able to speak and understand common conversations about every day subjects.
- You’ll be able to travel with confidence.
- You’ll know how to talk to people in your new language in ways that will make them into instant friends.
Part 3: After completing level 1, 2, and 3…
- You will not have a college level vocabulary.
- You will be able to converse with confidence at a basic level.
- No one will think you are a beginner any more.
Q: Can I install your program on my home computer, my work computer and a new computer I’m buying soon?
A: Yes. You can easily access our program from several different computers as long as you have a good internet connection at each location. It is very easy to study from different computers or change computers.
Q: My wife, children, and I all want to learn the same language. How many copies of your software should we buy?
A: Just one; Our prices are per household, so you only need to buy one copy of the language per household. Businesses get up to four users per copy that they purchase.
For technical reasons, however, everyone in the household will need to have their own user name paired to a unique email address because everyone will learn at a slightly different speed.
Our system automatically assigns one user name and password as you checkout. If you have others who want to study in your family or group, you can now automatically set up their accounts without having to wait for customer service. Here’s how to do that.
Log in and go to the home page for the language you want to learn first. Look at the left of the page for the headline Study Links. Below that click on “My Home Page”. Scroll down on my home page to either add a sub account or add a gift account.
The only difference between sub accounts and gift accounts is that gift accounts let you print out a beautiful gift certificate if you would like to do that.
Q: Can Language101.com be used by children?
A: Yes. If they are old enough to read a newspaper they can learn with Language101.com. Please read our Language101.com for Children page for more information.
Q: I want to learn French, Spanish and German. Do I have to buy a separate program for each language?
A: No. You can buy our “All Languages Super Package”! This lets you study as many of the languages that we offer as you want to study and saves you a lot of money in the process. You’ll also get all new languages for free as they are added.
Q: How do I give Language101.com as a gift?
A: Select the package you would like to give as a gift and check the “Give as a Gift” box as you start to check out. After you check out, go to the home page for the language package you are giving and look on the left for the Study Links headline. Under Study links click on “My Home Page” page and then scroll down. You will be able to create up to five additional gift accounts at no additional charge.
You will also be able to print out (or download) a personalized gift certificate that looks like this. You can then wrap this up this certificate and give it as a gift.
Q: Can I study with someone else’s user name and password?
A: No. You each need a separate user name and password otherwise neither of you will learn much. This is because our program adapts to each person’s unique learning style.
Q: Do I have to complete the program by a certain time?
A: No. Your access to the Language101.com online learning center never expires. You also get free program updates as they become available.
Q: Do you offer a payment plan? I would like to pay over time.
A: Yes we do. Click on View Prices and then scroll down to the bottom of the page.
Q: Can you add other languages?
A: Yes, and we have done that. Canadian French and Japanese are new additions since we started. People who buy the Super Pack get new languages we add for free.
If you have a particular language you would like us to add please contact us.
Q: Can I buy a Level 1 course now and then upgrade to a package price by paying the difference?
A: No. To get the discounted package price you’ll need to purchase a package now. You can always purchase level 2 or 3 later but you’ll pay the regular price.
Q: I don’t like using my credit card on the Internet – can I order by phone?
A: Yes. You can order using a credit card over the phone by calling +1-646-846-2881. It’s a New York City telephone number.
Q: What are your prices?
A: Our prices can be found at the link below. We also offer installment payment plans. Click on View Prices and scroll down for details.
Q: I can’t afford to invest in your language learning program but I really want to learn a new language. What can I do?
A: We offer scholarships for enthusiastic language learners. You can learn more by clicking here to apply for a scholarship.
Q: What kind of ongoing support is available?
A: You can call us or e-mail us with any questions you may have. We always reply within 48 hours, usually less.